SHIPPING & RETURNS
PARTIAL SHIPMENTS
To get you your products as soon as possible we may split ship your order.
For example:
- 10 printed tees - lead time = up to 4 weeks including shipping
- 100 custom socks - lead time = up to 6 weeks
If you placed an order for the products above we will not wait until the socks are completed if the tees are ready to ship.
If your order split ships with us you'll receive an automated email detailing the products that are in the first shipment.
Please do not worry about the products that do not ship with the first shipment.
All remaining products are in production will be shipped when complete.
Refund & Returns Policy
At Ethos, all products are made-to-order and customized specifically for you.
All Sales Final
Once an order is placed, it cannot be changed, canceled, or refunded. Please review your order details carefully before completing your purchase.
Custom Production
Because each item is made specifically for you, we do not accept returns or exchanges for:
- Change of mind
- Incorrect sizing selection
- Delays outside of our control
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Contact us within 7 days of delivery
- Include your order number and photos of the issue
- We will remake or replace the item as needed
Please contact us to let us know if this happens.
Shipping
Ethos is not responsible for shipping carrier delays once your order has been dispatched.